Terms Of Use | Advanced Optical

TERMS AND CONDITIONS

This Agreement was last revised on August 04^th, 2021.

INTRODUCTION

www.myadvancedoptical.com (“Website”), www.myadvancedeyeglasses.com, owned and managed by ADVANCED OPTICAL (“we,” “us,” or “our”) welcomes you.

We offer you access to our product and services through our “websites” (defined below) subject to the subsequent Terms of this Agreement, which can be updated by us from time to time. We strongly recommend you kindly undergo these Terms and Conditions. By accessing and using this Website, you acknowledge that you have read, understood, comply, and are lawfully bound by these Terms and Conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you are not accepting any of these Terms, then please don’t use the website.

DEFINITIONS

“Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
“Product” or “Item” refers to the product or goods available for sale on the website.
“Service” or “Services” refers to the services available on the website (e.g. placing an order or writing a customer review)
“User”, “You” and “your” refers to the person who is accessing or taking any service from us.
“Customer” refers to the user who accesses the website and makes the payment for purchasing products available on the Website;
“We”, “us”, “our” are references to ADVANCED OPTICAL;
“Customer Account” shall mean an electronic account opened for the customer for purchasing products offered on the website;
”Website” shall mean and include “https://www.myadvancedoptical…., and any successor Website or any of our affiliates;

INTERPRETATION

All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
Words importing any gender shall include all the other genders.
Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments, or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limit, or affect the meaning or interpretation of the terms of this Agreement.

INTRODUCTION AND SCOPE

Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.
Eligibility: Certain Service of the Website is not available to users under the age of 16 or any users suspended or removed from the system by us for any reason.
Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

SERVICES AND PRODUCTS

At myadvancedoptical.com, we offer you a meticulously designed website where it’s easier for customer and patients to get access to our products, services, online and in-store. We’re committed to provide some of the most amazing services in optometry for example eye examination. Remember our eyes are very delicate parts that require frequent check-ups. Routine examinations enable doctors to detect eye disorders at an early stage, making treatment easier.

MODIFICATIONS TO THE SERVICE

We reserve the authority, at our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by posting a Revised Version of the Terms incorporating the changes to its Website. Your continued use of the website following the posting of changes will mean that you simply accept and comply with the Changes.

ACCOUNT

For accessing the website and using certain Resources, you’ll be required to supply specific information and to make a user ID and password to determine an account. You accept that the content you provide concerning establishing an account is correct which you’ll keep your details up-to-date. You’re liable for the safety of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you’re solely liable for any use (authorized or not) of your accounts. You comply with notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time.

ORDERING ONLINE

All the purchases from our sites shall be governed by our terms and conditions. If you make an Order for buying any product or service from our sites. At the time of order, while providing your details you must be careful and warrant that the information provided is true and accurate. You will only be charged as soon as you select product, quantity, shipping information, and enter your payment information. Payment mode shall be: After payment is received for the glasses we will place the order and after that, it takes there weeks for the order to be completed. In regards to glasses orders, we have an exclusive way of making the perfect custom glasses just right for you and avoiding errors by 98%.First we always ask our customers to try on the frame before processing any order for lenses. We offer two ways to our customer for trying on the frames, through an office try-on or home try-on. Any order to purchase a product that you place with us is subject to acceptance by us. Ordering special details of contacts and vitamins ordered online through us please check the terms of services and returns in myadvancedoptical.myeyestore.com. If there is an error in the order confirmation, please contact us immediately by email at support@myadvancedoptical.com. The refund shall be applicable as per our Refund Policy. We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

OFFICE TRY-ON:

Our customer picks their favorites frames through our glasses online site www.myadvancedeyeglasses.com. We will make an appointment with our opticians so our customer can come in to our office, try-on the frames get all the professional advice on fit and lenses they needed. We may ask our customer for a picture with the frame chosen so that we can make their lenses. The picture is required in order to use our patented photo measurement technology, which is going to reduce errors by 98% in the process of making the customer’s lenses.

HOME TRY-ON:

Advanced optical offers home try-on, meaning, customers can go online and choose up to four of their favorite frames. We’ll ship them with temporary non Rx lenses to their homes for a small fee. Customers must take a selfie in their frame and ship them back with our return label. We’ll use patented photo measurement technology to make their lenses just right. Customer will have our professional advice on frame fit and lenses via email, phone, or video chat. When we receive the frames from our customers, we will contact them via email and send a final order price. The fee charged for the home try-on will be applied to the actual final order as discount, after the frames are received. The home try-on fee is not refundable if the customer decides not to continue with the order. If for any reason the customer doesn’t like any of the frames that they chose for home try-on, they can return them, no photo needed. Then they can choose another frame but the home try-on process will start over, meaning another home try-on fee will be charged. There is a period time for home try-on of 30 days. After those 30 days, if we have not received those frames, we may charge your credit card for the full amount of each pair of frames. If the frames that are returned are damaged, we may charge your credit card for the full amount of each pair of frames that are damaged.

Our try-on method process of making the customer’s lenses takes 3 weeks for the complete glasses order to be ready. If for our customer doesn’t want wait for three weeks, we can skip the try-on process only if we already have all the measurements needed for making the lenses, which either the customer provides these measurements or if we ones we already have from previous orders. If we have the type of lenses in stock that our customer needs in our office, we can offer an express order for an extra fee.

Any order to purchase a product that you place with us is subject to acceptance by us.
Ordering special details of contacts and vitamins ordered online through us please check the terms of services and returns in myadvancedoptical.myeyestore.com.
If there is an error in the order confirmation, please contact us immediately by email at support@myadvancedoptical.com.

We may refuse or be unable to process your order if:

Your card or PayPal account does not give authorization for the payment of the purchase price.
You do not meet the eligibility to order criteria set out above.

The refund shall be applicable as per our Refund Policy.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem
We take customer feedback very seriously and use it to constantly improve our product

GENERAL CONDITIONS

We don’t guarantee the accuracy, completeness, validity, or timeliness of the data listed by us.
We make material changes to our terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
The website is licensed to you on a limited, non-exclusive, non-transferable, non-sub licensable basis, solely to be utilized about the Service for your private, personal, non-commercial use, subject to all or any the terms and conditions of this Agreement as they apply to the Service. Any breach of this Agreement shall lead to the immediate revocation of the license granted in this paragraph without warning to you.
You might not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse- engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by myadvancedoptical.com in writing.
You might not make any commercial use of any of the data provided on the location or make any use of the location for the advantage of another business unless explicitly permitted by myadvancedoptical.com beforehand.
We reserve the proper for any printing errors on this site as well because of the final sales of products. We don’t guarantee that the pictures reflect the precise appearance of the products as a particular color difference may occur counting on the monitor, photo quality, and resolution. We always try our best to show the products as accurately as possible.
Patients will have the option to pick some frames online, we will send those frames to the patient’s home so they can try on them. The patient has to return those frames so we can make the lenses receive.

GEOGRAPHIC RESTRICTION

We reserve the right, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

USER RESPONSIBILITIES

You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
You shall not use or access the Website for collecting any market research for some competing business;
You shall not misrepresent or impersonate any person or entity for any false or illegal purpose;
You will not use any device, scraper, or any automated thing to access the Website for any means without taking permission.
You will inform us about anything that is inappropriate or you can inform us if you find something illegal;
You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, transmission mechanism, software, or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead myadvancedoptical.com or third-parties as to the origin of any Submissions or Content.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes, or third-party claims.
You will let us know about the unsuitable content of which you become aware. If you discover something that infringes any law, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

EXCLUSION OF LIABILITY

We take no responsibility for any indirect damage which will result from the merchandise. www.myadvancedoptical.com isn’t liable for late deliveries for special occasions, or other events. We encourage customers to put their orders in time to make sure there’s enough time to receive their items.

We accept no responsibility for delays/errors because of circumstances outside of our ruling (Force Majeure). These circumstances may be, for instance, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

You understand and agree that we (a) don’t guarantee the accuracy, completeness, validity, or timeliness of data listed by us or any third parties; and (b) shall not be liable for any materials posted by us or any third party. You shall use your judgment, caution, and customary sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be responsible for direct, indirect consequential, or the other kind of loss or damage which will be suffered by a user through the utilization of the www.myadvancedoptical.com Website including loss of information or information or any reasonably financial or physical loss or damage.

In no event shall ADVANCED OPTICAL, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be answerable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not supported guarantee, agreement, domestic wrong (including carelessness) or the other lawful concept, whether or not we’ve been aware of the possibility of such damage.

EXCLUSION OF LIABILITY

NO RESPONSIBILITY

We are not responsible to you for:

Any losses you suffer because the information you put into our website is inaccurate or incomplete; or
Any losses you suffer because you cannot use our website at any time; or
Any errors in or omissions from our website; or
Any unauthorized access or loss of personal information that is beyond our control.

THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”). These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites. The content of such External Sites is created and used by others. You can communicate with the site administrator for those External Sites. We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites. You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs. If you agree to access linked External Sites, you do so at your own risk.

PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy

ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

LIMITATION OF LIABILITY

The website and the service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, or its content or service are free of computer viruses or similar contamination or destructive features.

We disclaim all licenses or warranties, including, but not limited to, licenses or warranties of title, merchantability, non-violation of third parties rights, and fitness for a particular purpose and any warranties arising from a matter of dealing, course of performance, or usage of trade. In relation with any warranty, contract, or common law tort claims: (i) we shall not be liable for any unintended, incidental, or substantial damages, lost profits, or damages resulting from lost data or business stoppage resulting from the use or inability to access and use the website or the content, even if we have been recommended of the possibility of such damages.

The website may comprise technical incorrectness or typographical errors or omissions. Unless required by applicable laws, we are not accountable for any such typographical, technical, or pricing errors recorded on the website. The website may contain information on certain services, not all of which are available in every location. A reference to a service on the websites does not suggest that such service is or will be accessible in your location. We reserve the right to do changes, corrections, and/or improvements to the website at any time without notice.

COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other material provided by or on behalf of us (collectively referred to as the “Content”). The Content may be possessed by us or third parties. Unauthorized use of the Content may infringe copyright, trademark, and other laws. You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement. No other use is allowed without prior written consent from us. You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us. Other product and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”). Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. None of the Content may be retransmitted without our express, written consent for every instance.

INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services will be provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed under the laws of the United States of America and the State of Florida without giving effect to any principles of conflicts of law. The Courts of the State of Florida shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE

We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond the reasonable control of us, including,

without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ARBITRATION

For any claim arising between you and www.myadvancedoptical.com (excluding claims for injunctive or other equitable relief), the party requesting relief may elect to resolve the dispute cost-effectively through binding non-appearance-based arbitration. A party electing arbitration must initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.

ASSIGNMENT

We shall have the right to assign/transfer this agreement to any third party including our holding, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at Info@myadvancedoptical.com.

RETURN AND REFUND POLICY

Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. This return and refund policy does not apply to our in-store prescription check services or optical office services and products. We reserve the right to change this Return and Refund Policy at any time.

RETURN POLICY

Customer satisfaction is extremely important to us. If the customer is not satisfied with the purchase and wants to return it within 30 days after delivery, we will ask the customer to send the product back to our Office (full address will be provided to the customer via email). After 30 days of delivery of the product, we shall be not liable to accept a return from the Customers, unless our customer is member of the monthly plan glasses patient plan (please see plan Glasses details terms and condition)

We will ask the customer to send the product back to our Office (a full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. Exchange/Refund of the damaged item shall be subject to the following conditions given below:

Eligibility for Return:

The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn’t used with proof of purchase, order number. The product must be returned within 45 days of delivery.
We would advise that you should use a tracking service to ensure that you receive a guaranteed delivery to us. We will not be able to offer refunds for any items that have been lost in transit or that have not been delivered to us.
All customers must contact us via email support@myadvancedoptical.com for approval before sending or returning any item to us.
Advanced optical will not be responsible for the returned item without prior notification to support@myadvancedoptical.com

Please keep mind that due time involved and the custom nature of eyewear we can only make a 50% refund. Custom glasses made to one customer’s Rx cannot be reused by another customer, for all those reasons we cannot offer full refunds.

After confirmation of the order, you are not allowed to request a refund of the order that has been sending to process the lens.

Note: Myadvancedoptical.com reserves the right to any changes to the return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

All refunds will be an issue as per our refund policy. Please contact us via email, support@myadvancedoptical.com we will respond within 3 (Three) business days.

Moreover, if we remove or suspend you for your breach of the website terms then you will not receive a refund for our service.

In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email info@myadvancedoptical.com.

RETURN POLICY GLASSES PATIENT PLAN

Eligibility for Return:

The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn’t used with proof of purchase, order number. The product must be returned within 45 days of delivery.
We would advise that you should use a tracking service to ensure that you receive a guaranteed delivery to us. We will not be able to offer refunds for any items that have been lost in transit or that have not been delivered to us.
All customers must contact us via email support@myadvancedoptical.com for approval before sending or returning any item to us.
Advanced optical will not be responsible for the returned item without prior notification to support@myadvancedoptical.com

After confirmation of the order, you are not allowed to request a refund of the order that has been sending to process the lens.

Note: Myadvancedoptical.com reserves the right to any changes to the return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

All refunds will be an issue as per our refund policy. Please contact us via email, support@myadvancedoptical.com we will respond within 3 (Three) business days.

Moreover, if we remove or suspend you for your breach of the website terms then you will not receive a refund for our service.

In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email info@myadvancedoptical.com.

Customer and patient who are subscribe to our monthly patient glasses plan are allow to receive a refund of the 70% of the purchase of a pair of glasses outside of the ones that the our plan covers within the 30 days after delivery.

If our members of our monthly subscription plan are not satisfied with the frame received and they can always exchange it for another one within the 30 days of delivery. They must notify us via email support@myadvancedoptical.com

SHIPPING AND CANCELLATION POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.myadvancedoptical.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is Order Processing Time + Delivery Time.

All orders are shipped through our courier partners. After payment is received for the glasses we will place the order and after that, it takes two weeks for the order to be completed.-

In some cases, shipping may take longer based on your location, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.

Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.

When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please refer to your tracking information to get an estimate on when you will receive your item(s).

If you have any other questions, please contact us at support@myadvancedoptical.com

Standard shipping shall apply to all the products.

ORDER CANCELLATIONS:

Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable. Customer cancellation: If you have requested to cancel part or all of your order.

UNETHICAL ORDER & CANCELLATION POLICY

In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and https://www.myadvancedoptical.com will not be liable to pay any refund to you in all such cases.